Terms of Service
Tech Support, Free Evaluation, and Purchase
MPF Enterprise offers a fee-based tech support service for home and small business users within the UK. A user of the service may receive phone based technical support related to general PC hardware, software, peripherals, networking and other associated issues under the Terms of Service contained herewith. User of the service acknowledges that MPF Enterprise Technicians shall use their "Best Efforts" to resolve the problem presented and acknowledges that MPF Enterprise Technicians makes no guaranteed claim as to its Technician's ability to resolve the problem issue presented by customer and that the purchase of the service provides the customer with technical support by MPF Enterprise Technicians to diagnose, provide direction, and suggest or provide third party resources and/or links, as appropriate, in an attempt to resolve the problem. User of service further acknowledges that the call time used for these purposes is appropriate and fair compensation for services provided.
Problem-Issue Pricing
The service is offered to the customer via the creation of a PIN Account with which the customer receives one available Problem Issue upon first purchase. The customer’s PIN Account may be recharged with additional Problem Issues purchased during or after the close of the original Issue. Each Problem issue remains open for call backs at no extra charge for 7 days after the Problem issue is first opened. A Problem Issue is defined as a specific problem identified by the customer to the technician. If an additional problem is presented to the Support Technician on the phone call that is outside the scope of any open Problem Issue already in place, the Technician, at their sole option, may request the customer to pay for an additional Problem Issue prior to providing support for the additional problem presented.
Full Refund Policy
MPF Enterprise Support Technicans are successful in most cases at providing a resolution or the resources; to do so however, due to the variety of problem issues presented and customer items beyond their control, the specific issue may not allow a resolution through the assistance of MPF EnterpriseTechnicians and no guarantee of resolution is made.
In the event that MPF Enterprise Technicians are unable to provide a resolution or the resources to do so during the 7 day open call back period the customer may call the MPF Enterprise Customer Satisfaction line to request a full refund. Refunds will only be processed via a credit to the credit card used by the customer to make the Problem Issue purchase. No cash refunds will be provided.
Availability of Services
Planned availability of technical support services is on a 24/7, 365 days a year basis, but MPF Enterprise shall not be held responsible for circumstances beyond its control, such as, but not limited to, telecommunications, payment processing or equipment failure, that may interfere with the delivery of service.
Limitation of Liability
IN NO EVENT SHALL MPF ENTERPRISE BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS OR COMPUTER HARDWARE OR SOFTWARE DAMAGE IN CONNECTION WITH THE DELIVERY OF TECHNICAL SUPPORT SERVICES BY MPF ENTERPRISE TECHNICIANS.
IN NO EVENT SHALL MPF ENTERPRISE BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO THIRD PARTY RESOURCES SUGGESTED BY MPF ENTERPRISE TECHNICIANS IN THE DELIVERY OF TECHNICAL SUPPORT SERVICES.
Warranties
MPF ENTERPRISE SERVICES ARE PROVIDED "AS IS" WITH NO WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATED. CUSTOMERS USE THIS SERVICE AT THEIR OWN RISK.